Effective Date: June 22, 2026

At Avadhara, every jewellery piece is carefully selected, inspected, and packed before dispatch. We want you to love your purchase. If you’re not completely satisfied, we’re here to help through our fair and transparent return, refund, and exchange process.

Return & Exchange Eligibility

We accept return or exchange requests within 7 days of delivery, provided that:

• The item is unused, unworn, and in its original condition.
• The product is returned with its original packaging, tags, invoice, and any accessories received.
• The return or exchange request is initiated within 7 days of delivery.
• The item passes our quality inspection upon receipt.

Important

For hygiene reasons, earrings and nose pins are non-returnable and non-exchangeable, unless they are received damaged, defective, or incorrect.

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Earrings and nose pins (except in case of damage, defect, or incorrect item)
• Customized, engraved, or made-to-order jewellery
• Sale, discounted, or promotional items
• Gift cards or complimentary gifts
• Products showing signs of wear, alteration, perfume exposure, makeup stains, scratches, or misuse

Exchange Policy

If you would like to exchange a product:

• The original item must meet all return eligibility requirements.
• Exchanges are subject to product availability.
• Once the returned item passes inspection, the replacement product will be dispatched.
• If the replacement item’s value is higher, the customer must pay the difference.
• If the replacement item’s value is lower, the balance amount will be issued as store credit valid for 6 months.

Limited Edition Collections

Many Avadhara jewellery designs are produced in limited quantities. If your requested replacement is unavailable, we may offer store credit or a refund at our discretion.

Refund Policy

Once your return is approved and the product passes inspection, refunds will be processed within 7–10 business days.

Refunds will be issued to the original payment method used during purchase.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer. Customers may be required to provide bank account details for verification.

Refunds will not be issued for:

• Products returned without prior approval
• Products returned after the eligible return period
• Products that fail quality inspection

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 24 hours of delivery
• Share clear photographs and an unboxing video (if available)
• Include your order number and a description of the issue

Upon verification, we will arrange a replacement or appropriate resolution at no additional cost.

Return Shipping

If We Made a Mistake

For damaged, defective, or incorrect items:

• Return shipping costs will be covered by Avadhara.
• We may arrange a pickup where service is available.

Change-of-Mind Returns

For all other eligible returns or exchanges:

• Return shipping costs are the customer’s responsibility.
• We recommend using a trackable courier service to ensure safe delivery.

Order Cancellations

Orders may be cancelled within 5 hours of placement or before dispatch, whichever occurs first.

Once an order has been shipped, it cannot be cancelled.

Approved cancellation refunds will be processed to the original payment method within 5–7 business days.

Product Variations

We make every effort to display our jewellery as accurately as possible.

However, minor variations in:

• Color
• Finish
• Stone placement
• Texture
• Size perception

may occur due to photography, lighting conditions, screen settings, and the handcrafted nature of certain designs.

Such variations are not considered defects and are not grounds for return, exchange, or refund.

Quality Inspection

All returned items undergo a quality inspection upon receipt.

Products that are:

• Worn
• Damaged after delivery
• Missing original packaging
• Missing tags or accessories
• Altered in any way

will not qualify for return, exchange, or refund and may be shipped back to the customer.

Need Help?

For any questions, support, return requests, or exchange requests, please contact us at:

Email: avadharajewels@gmail.com

Or submit your inquiry through the Contact Form on our Contact page.

Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST