Last updated: October 20, 2025

Avadhara Jewels recognises the importance of maintaining your privacy. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how Avadhara Jewels (“we”, “us”, “our”) collects, uses, discloses, and safeguards your information when you visit or make a purchase from avadhara.com, our mobile application, or through any other digital or offline channel.

By using our website or services, you agree to this Privacy Policy. We may update this policy periodically, so please review it occasionally to stay informed.

1. About Avadhara Jewels

Avadhara.com is owned and operated by Avadhara Jewels, established under the laws of India, with its registered office at Telangana – 506004.

2. Definitions

  • “Avadhara Jewels Platform” refers to our website (avadhara.com), mobile app, and any other digital or offline platform operated by us.
  • “You” / “Your” refers to any user, customer, or visitor of our platform.
  • “Services” refers to all services, including online jewelry sales, order fulfillment, customer support, and promotional communications provided by Avadhara Jewels.
  • “Policy” refers to this Privacy Policy.

This Policy is to be read in conjunction with our Terms & Conditions available at avadhara.com/t&c.

3. Information We Collect

A. Contact Information

We may collect your name, email address, phone number, billing/shipping address, and IP address when you make a purchase or register on our platform.

B. Payment and Billing Information

When you make a purchase, we collect billing name, billing address, and payment method.
We do not store or process your credit/debit card details directly.
All payments are processed through secure and trusted payment gateways such as Razorpay, PayU, PhonePe, Google Pay, UPI, and Net Banking, in accordance with RBI and PCI DSS standards.

C. Information You Post

We may collect content or feedback you post publicly on our website or social media pages related to Avadhara Jewels.

D. Usage and Preference Information

We may collect information about how you use our platform, including pages visited, preferences, and interactions. Tools like Google Analytics or cookies may help us understand user behavior and improve our services.

E. Transaction Information

We collect transaction details such as products purchased, order value, offers used, and time of purchase for recordkeeping and customer support.

F. Device and Technical Information

We may collect your device type, browser, IP address, and operating system details for analytics and security.

G. Demographic and Survey Information

We may request information such as your age group, preferences, or feedback through voluntary surveys.

4. How We Collect Information

  • Directly from you: When you register, make a purchase, or contact us.
  • Automatically: Through cookies, analytics tools, and other tracking technologies.
  • From third parties: If you shop with us through other platforms such as Amazon, Flipkart, or Meesho, we may receive limited order and contact details shared with us by those platforms to fulfill your purchase.

5. How We Use Your Information

We use the collected information for purposes including:

  • Processing and fulfilling your orders
  • Responding to your inquiries or customer service requests
  • Sending order confirmations, shipping updates, and transactional messages
  • Improving our website and services based on user preferences
  • Sending promotional offers, festive collections, and new product updates (with your consent)
  • Ensuring site security, fraud prevention, and compliance with Indian laws

6. Sharing and Disclosure of Information

We do not sell or rent your personal information. However, we may share it with:

  1. Service Providers:
    Payment processors (Razorpay, PayU, UPI apps), shipping partners, marketing agencies, and analytics providers who assist us in operations.
  2. E-commerce Platforms:
    If you purchase through platforms like Amazon or Flipkart, your data will be governed by both their and our privacy policies.
  3. Legal and Security Requirements:
    When required by law, government requests, fraud prevention, or enforcement of our Terms of Use.
  4. Business Transfers:
    In case of merger, acquisition, or reorganization, customer information may be transferred as part of that transaction.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Enable smooth checkout and login experiences
  • Measure website performance and campaign effectiveness

You can control cookies through your browser settings. Continued use of our website implies consent to our cookie usage.

8. Data Security

We implement strict security measures to protect your information:

  • Data encryption and secure servers
  • PCI-DSS–compliant payment gateways
  • Restricted internal access to personal data

However, internet-based data transmission is not fully secure. You are encouraged to keep your account credentials confidential.

9. Email and SMS Opt-Out

You can opt out of promotional emails by writing to info@avadhara.com with the subject “Unsubscribe.”
Please allow 7 working days to process your request.
Transactional messages (order updates, invoices, etc.) will still be sent as necessary.

10. User Data Deletion Policy

If you wish to delete your account or personal data, please email info@avadhara.com with the subject “Data Deletion Request.”
Your request will be processed within 10 working days, subject to any legal or transactional obligations.

Our website may contain links to third-party platforms (e.g., Instagram, Amazon). We are not responsible for their privacy practices. Please read their privacy policies before interacting with those platforms.

12. Your Rights

Under applicable Indian data protection laws, you have the right to:

  • Access and review the information we hold about you
  • Request corrections or updates
  • Withdraw consent for marketing communications
  • Request deletion of your data

To exercise these rights, email info@avadhara.com.

13. Jurisdiction

All disputes related to this Privacy Policy shall be governed by and construed in accordance with the laws of India, with jurisdiction in Telangana, India.

14. Contact Us

For any queries or concerns regarding privacy or data protection, contact:
Grievance Officer – Avadhara Jewels
📍 Telangana – 506004
📧 For questions, please contact us at: info@avadhara.com
📧 For support or return requests: support@avadhara.com
📍 Working Hours: 10:00 AM – 6:00 PM (Mon – Sat)